FAQs

Can I change my order?

Unfortunately not, however if you no longer want your order, you can return it to us to receive a refund. please read Return Policy.

How safe is online shopping with Deemilan?

It's safer than ever! We use one of the most secure online ordering systems and are constantly improving our software to make sure we offer the highest possible security at all times. In fact, Deemilan uses high level SSL encryption technology, the most advanced security software currently available for online transactions.

Will I have to pay customs and/or import charges?

Unfortunately, we have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. A good idea is to contact your local customs office for current charges before you order, so you are not surprised by charges you weren't expecting. You will be responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on items returned to us that are faulty or unsuitable.

How do I make a complaint?

We try to make sure that you're happy with all of the services we provide at Deemilan, in the event that you need to complain, email sales@deemilan.com and we'll do our best to make you happy again.

When is customer services open?

We are open Monday - Friday 9am-5pm. We are closed Saturday, Sunday and Bank Holidays.

How much import duty and tax will I have to pay

If your order is being delivered outside the European Union you will be responsible for any additional fees or import duty. You will also be responsible for providing any additional information requested by customs. unfortunately we can't refund any duty that is paid on items that are faulty or unsuitable.